Help
Support
Need a hand, spotted a problem, or want to suggest something? Email us at support@dailypoetry.co. We read every message and aim to reply within a few business days. Reports about comments are handled on their own timetable: see below.
What we can help with
- Bug reports and anything that isn't working as expected.
- Notifications - turning the daily-poem reminder on or off, or delivery problems.
- Translation or attribution corrections on a poem.
- Privacy questions and requests to access or delete your data (see the Privacy Policy).
- Comments: reports, questions about a removed comment, and requests to have a comment or photo removed.
- Feedback and suggestions for poems or features.
To help us respond quickly, please include your device and app version, and - for a bug - what you did and what happened.
Comments and reporting
Readers can comment under a poem, an analysis or a poet, under an automatically generated reader name. Comments must follow the rules in the Comments section of our Terms: no hate, harassment or threats, no sexually explicit content, no spam, and no one else's private information.
- Report a comment. Use the Report option on the comment and choose a reason (spam, abusive or harmful, other). You do not need to sign in.
- Block a reader. Block the reader from the comment, and their comments are hidden from you. You can unblock them later in the app.
- How fast we answer. We review reports and commit to review each reported comment and take action within 48 hours. Comments that break the rules are hidden or removed, and the reader may be suspended. We do not promise a reply to the person who reported.
- Filtering. Comments are checked automatically before they appear. If yours is refused, reword it and try again.
- Removed a comment you wrote, or think we got it wrong? Email us with the poem and your reader name and ask us to look again. We will re-check within 7 days; our decision after that is final unless the law says otherwise.
- Deleting your own comment or photo. You can do this in the app. If you cannot (for example because your reader profile has been suspended), email us the details and we will remove it for you after checking it is yours, as the Privacy Policy describes.
- Reaching us directly. Email support@dailypoetry.co with the poem, the reader name and what you saw. This is the only contact route: we do not run a phone line or chat. Daily Poetry is operated by Poetry Atlas.
Common questions
Do I need an account?
No sign-in is needed. Reading the daily poem needs no account or sign-up. (If you open the comments, the app creates a reader name for you automatically; see the Privacy Policy.)
Who writes the analyses?
The analyses and author biographies are produced with the help of machine-learning software, and they can contain mistakes. If you see an error, use the error report in the app or email us.
Why one poem a day?
Daily Poetry centers each day on a single, unhurried poem rather than an endless feed. If you want to look back, a History library lets you revisit poems from earlier days.
Which languages are supported?
You can choose the languages you read in from a broad list in Settings. Poems are currently published in English, French, Russian, Hebrew, German, Italian, Polish, Portuguese, Chinese, Persian, and Arabic - each set in its own literary type - with more being added over time.